This is a modern, blockchain-powered ticketing system designed to streamline customer support workflows. It allows users to submit support tickets, which can then be managed by admins and assigned to available support agents. The system also tracks resolution metrics and incorporates blockchain technology to ensure transparency, traceability, and data integrity.
Challenge:
Traditional ticketing systems lack transparency, and it's often difficult to track accountability or verify actions taken on a support request — especially in multi-agent environments.
Solution:
We built a secure ticket management platform that:
Allows users to submit and track support tickets
Enables admins to assign tickets and monitor performance
Provides support staff with organized task views
Features built-in analytics dashboards to visualize performance
Leverages blockchain to record key actions like ticket creation, status changes, and resolution logs for tamper-proof auditing and trust
Blockchain was integrated not just as a gimmick, but as a functional layer to build trust, immutability, and verifiability into the support process.
Approximately 2 months, including blockchain contract integration, role-based access system, analytics dashboards, and deployment.
Simplified ticket management and resolution lifecycle for support teams
Transparent and auditable records via blockchain integration, increasing stakeholder trust
Admins can easily view assignments, track performance, and filter tickets
Real-time analytics helps teams improve support efficiency and responsiveness
The blockchain layer gives the system an edge for organizations that value compliance, auditability, and traceability
